Building The Next Generation Customer Service With Oracle

Building The Next Generation Customer Service With Oracle He rejoined oracle in november 2020 having previously worked for the company after the acquisition of toa technologies (now oracle field service). prior to the acquisition, he led the global marketing operations and demand generation team for toa, building a strong knowledge and appreciation of the role service plays and the technology. A new generation of customers expect instant solutions, 24 7 availability, digital and mobile access, flexibility and efficiency. regardless of what you sell, you’re selling an experience. that’s more than building an app, great web usability or fluid point of sale systems. the single view of the customer built by smart businesses is now.

Building The Next Generation Customer Service With Oracle Building the next generation customer service with oracle. as technology evolves, the customers of today are starting to demand better and faster service. to keep customers happy, businesses need to evolve to resolve issues quickly and with fewer steps through multiple channels. the transformation is to be proactive rather than reactive. Discover the power of generative ai models equipped with advanced language comprehension for building the next generation of enterprise applications. oracle cloud infrastructure (oci) generative ai is a fully managed service for seamlessly integrating these versatile language models into a wide range of use cases, including writing assistance. The pressure is on for businesses to deliver fantastic customer service and improve first contact resolution, all with reduced budgets and resources. yet, 42 percent of service agents are unable to efficiently resolve customer issues at the first engagement*, leading to high operating costs and low grades for service organizations. Unlock the power of generative ai models equipped with advanced language comprehension for building the next generation of enterprise applications. oracle cloud infrastructure (oci) generative ai is a fully managed service available via api to seamlessly integrate these versatile language models into a wide range of use cases, including writing.